Our Sydney team has an exciting opportunity available for an organised, efficient and dedicated Customer Service Consultant to join us on a full time permanent basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. We are looking for an individual with a minimum of 2 years telesales experience, demonstrated skills in B2B sales development and above all an appreciation for excellent customer service.

The key responsibilities for this position include:

Effective management and resolution of all customer enquiries in a timely manner, with a focus on client retention

Protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts

The promotion of new products and services to our customer base

Create quality sales leads for the field based sales team

Liaise with other departments to ensure customer enquiries are resolved in a timely manner

Conduct outbound product sales calls to a portfolio of existing Rentokil clients

Achieve monthly product sale budget of $15,000 per month

The ideal candidate will possess:

Prior experience in Sales, Account Management and Customer Service role

Highly developed negotiation skills to ensure contractual obligations are met

An ability to overcome client and manage customer objections

A confident and professional telephone manner

Highly effective time management skills

Intermediate computer and systems skills

Outstanding communication and telephone skills

The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination by all our colleagues against COVID-19 by 1 January 2022.

As the first point of contact for our customers, your exceptional customer service and account management skills will be integral to ensuring our clients satisfaction.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.