The Company

NZ owned and operated, our client is a payroll solutions provider with vacancies in their growing customer service helpdesk. Based in Lower Hutt, as well as Work from Home, this is a great opportunity to further your customer service skills within the finance sector.

We are looking for individuals to join the team in a permanent, full time capacity. With remote onboarding and extensive/ongoing training and development, this a fantastic long term opportunity for any individual looking for flexible work options and career progression in the Wellington Region.

About the Role

Join the team as a customer support consultant and be the first point of contact for internal customer payroll enquiries via phone and email. For this team, it’s all about supporting the customer. Dealing with payroll can be complicated but this team keep it simple.

• Answer and action customer queries
• Produce notes and customer communications to a professional standard
• Provide advice, solutions and exceptional service
• Data entry and administrative tasks
• Hit monthly targets and KPI’s

What you will need to exceed

In this role, you will gain payroll product and software knowledge through ongoing, developmental training. Payroll experience is not essential, just strong customer service experience and a willingness to learn and develop skills in this area. Our client is particularly looking for an individual with the following attributes;

• Energetic and motivated individual with a ‘Can do’ attitude
• An analytical approach to problem solving
• Patience to work through a range of queries
• Fair amount of computer knowledge and competence
• Effective communication and customer service skills - able to speak clearly and concisely in both written and verbal forms.
• Polite and professional

What you will get in return

You will be part of a successfully growing company, receive great training with opportunity to progress after only 6 months and fantastic health, leisure and general benefits.

• Flexibility work from home options but based out of Lower Hutt office
• $52,000 per annum salary
• Shifts between 7am - 7pm, Monday - Friday
• Southern Cross health insurance
• Marion health care and access to holiday homes
• Monthly bonuses

Next Steps

If you are interested, please APPLY via the link below.

Please note; all applicants must have full, unrestricted work rights and be based in the Wellington Region, able to commute to Lower Hutt, 2 days a week.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any backgroun