Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Job Overview

• Start Date: 04/01/2021
• Salary: £22'651.20 Per Annum -  Ã‚£10.89 per hour 
• Location: Glasgow Office Based for training and nesting, then work from home
• Site: Glasgow City Centre, Cuprum House for training and nesting, then work from home
• Shifts: Full Time 40 hours working 5/7 days, Monday to Friday 0800-1800 for first three months then operational hours 0800-2200 Monday to Friday, 0830-1800 Saturday, 0900-1800 Sunday
• Training: 22 Days - On-site training, full attendance required
• Contract: Permanent
• Probity: DBS and Credit Check. Cost covered by employer

Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. Within the role you’ll support customers with a range of enquiries regarding their travel insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service. 

Day to day responsibilities of the Customer Service Representative 

• Inbound Customer service dealing with customers who have questions about their travel policies, updating medical screening questionnaires etc
• Resolve enquiries with speed and precision and delight customers by providing timely, accurate and expert advice
• Deliver a service where patience, empathy and building rapport are central
• Record, track, and effectively resolve incidents and queries and strive to achieve first call resolution
• Manage databases, tools, applications and operating systems and create clear notes on customers’ accounts with relevant details
• Comply with the company’s policies and practices
• Update your knowledge through the associated guidelines and procedures