Here at 2talk we make award winning VoIP solutions which enable our customers to take control of their business. We are innovative and like to be ahead of the game through smart intuitive functions. We have a rare opening for a switched-on team player to join our small but outstanding customer service team.

You will be required to perform a variety of tasks and in return will be provided plenty of opportunities to upskill and gain industry experience. On a day to day basis you will independently triage customer queries and issues via multiple channels including chat, email, phone and tickets. You'll action emergency escalations, participate in provisioning and sales as well as assist with technical queries/troubleshooting. This is a varied role so you'll never be bored.  

We're seeking a dynamic person who will stand out from the crowd, keep up with the fast pace and have outstanding customer service skills along with the following attributes;

● Fantastic customer service skills
● Strong problem solving skills
● Previous experience in the telco industry
● Previous IT/technical experience ideal
● Great verbal and written communication skills
● Ability to work independently and autonomously
● Desire to learn and grow
● Sense of humor
● Legal rights to live and work in New Zealand

Some other cool things

• We have a close and dynamic team environment
• You'll be rewarded with great benefits and a competitive salary
• We have an amazing office space right in the heart of Auckland City on Queen Street and the possibility of some work from home days each week

Don't miss out and apply for this opportunity now!