Our vision
To be the biggest little shop.

Our mission
To equip our clients with the most durable & well-designed goods through an ecommerce experience that’s unequaled.

Our values
Put the customer first. Just say it. Run with it. Have fun.

The role

As a Customer Experience Agent, you will be called upon to provide courteous service and advice to our customers via chat, email or telephone. We are looking for courteous and passionate agents, available full-time (minimum 32 hours/week). We are looking for agents to join the team for a 4-month period.

What you will do

• Offer courteous and personalized service to our vast clientele by communicating with them via chat, email or telephone;
  
• Assist and advise our customers on the products sold on Altitude-sports.com, according to their needs;
  
• Process requests for product returns, price matches, warranties, etc.;
  
• Process refunds and follow up on them;
  
• Follow up on orders and any research related to them;
  
• Follow up with our warehouse, marketing, or product content teams as needed;
  
• Remain vigilant in the face of potential fraud.

What you need to have

• Experience in a customer service role (in person or online)
  
• Naturally courteous and professional in your approach;
  
• Keen interest in fashion and outdoor products;
  
• Ability to manage several tasks simultaneously;
  
• Able to stay calm in stressful situations;
  
• Experience with Gladly, Zendesk, Shopify (an asset).

Desired Availabilities:

• 
  Our Customer Experience Centre is open 7 days a week
  
• Available schedule: Full-time (32-40h per week), or part-time (24h, weekends)
  
• Evening (2-10PM) and weekend shifts
  
• Possibility of working from home after an in-office training period (Montreal's Little-Italy)
  
• Available for a 4-month contract.