Are you looking to join an office environment where you’re valued, looked after and given the opportunity to grow. Look no further! Due to recent growth and new product offerings, our client is looking for an extra customer service agent to join their close-knit team.

Key Details:

• Permanent
• Full-time
• 8am-5pm
• Monday to Friday,
• Ellerslie location
• 50-55k

Role:

As the first point of contact of the business, the consumer and client support team is very important. You’ll have the opportunity to deliver a great customer experience to members of the public right up to major firms. Our client is looking for someone who loves people and finds satisfaction in helping others via phone calls and email. A successful candidate would be empathetic and resilient when speaking with customers and clients. We’re looking for someone who can both let customers feel heard and also steer a conversation politely and professionally.

You’ll have the opportunity to join a thriving New Zealand-owned business working in a beautiful office environment in Ellerslie. Right now the customer support team consists of one manager and three contact centre agents. In total there are about 30 staff members in the office.

• Communicate professionally with customers and clients
• Comply with privacy code regulations and legislation
• Exceed customer expectations by delivering prompt responses to queries
• Assist customers with queries and complaints
• Learn and grow personally and professionally within the role
• Assist with sales support, customer interaction, clerical duties and reporting

Perks:

• One extra day of leave per month (12 a year)
• Company Bonus Scheme (Equally shared bonus to all staff!)
• Friendly and safe work environment
• Job security
• On-the-job training and support
• Career progression planning and support

About you:

• Friendly
• Approachable
• Customer satisfaction focused
• Positive attitude
• Resilient, calm and able to reach a resolution with upset customers
• Desire to continually improve
• Strives for excellence

We’re ideally looking for someone with customer service experience over the phone. Someone who has experience delighting usual customers and calmly helping upset ones. 

Please note you must reside in Auckland, New Zealand and have a work visa, residency, or citizenship to apply for this position.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• skills

  • customer service
  •  csr
  •  customer support
  •  customer service agent
  •  call centre
  •  call center
  •  administration

• qualifications

  • we\'re ideally looking for someone with customer service experience over the phone.please note you must reside in auckland
  • new zealand and have a work visa
  • residency
  • or citizenship to apply.

• education

  • secondary school/high school