Responsibilities:

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.   
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email. 

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver’s license.
• Available to travel and attend a 2–4-week initial full time mandatory training program off site.
• Pass security clearance and obtain the Transport Canada security card.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.