What you’ll do:

• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
• Learn about our products and how to have great conversations with customers 
• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience 
• Be part of a supportive, fun, and friendly customer service team
• Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle.  When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you’ll bring:

• Brilliant listening skills
• A passion for problem solving
• An ability to empathise and understand customer needs
• A passion for delivering brilliant customer service

The Benefits: 

• There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:

Individual Lifestyle:

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
   

Health and well being:

• Subsidised onsite gym or discounts on external gyms
• Cycle to work scheme
• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
   

Financial wellbeing

• Sky pension plan and Life Assurance which gives you extra piece of mind

Share in the Company success

• Annual sharesave scheme and long service awards 
• In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.