A bit about the job: 

In this role you will answer both inbound & outbound calls, supporting our customers who have had an accident in Europe, building up rapport (i.e., asking the right questions / gathering the right info), and working with our suppliers, both in the UK and internationally, to ensure that we get they back on the road as soon as possible and everything is taken care of. You will also need to juggle multiple tasks at pace, utilising a range of systems and working in a dynamic, agile team. Please click on the video link for an insight on how we help our customers at their times of need: https://www.youtube.com/watch?v=a_2i40bgz9g&t=4s)

Skills and experience we’re looking for:

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities

• Team player mentality, with a willingness to learn and help others out

• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first

• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey

• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

What you’ll get for this role:

• Annual salary of £19,700 up to £23,500 (depending on skills, experience, and qualifications).

• Generous pension (starting level Aviva contributes 8%, when you contribute 2%).

• Eligibility for annual performance bonus.

• Family friendly parental and carer’s leave.

• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for Aviva products.

• Brilliant flexible benefits including electric cars.

• Aviva Matching Share Plan and Save As You Earn scheme.

• 21 volunteering hours per year.

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.