Job Description Summary

At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper…

Our goal of becoming the best bank for customers is only realistic if we're making a genuine difference to Britain's people, its businesses and communities.

And you can help us to achieve it...

Job Description

Customer Service Advisor – Contact Centres

Site:  Liverpool, Estuary House

Start Date: 13th June 2022

Shift Pattern: Flexible Mix:

• This is a full time (35 paid hours per week) shift pattern called "Flexible Mix" 
• It is flexible from the premise that start / end times and non-working day days change from week to week based on customer demand however you will be given notice of your pattern on an 8-week rolling basis enabling you to plan activities outside of work
• The pattern has various start times between 7am and 3pm
• You will be required to work a maximum of 5 days out of 7 days (based on a Monday-Sunday week)
• Finish times between 3pm and 11pm

• Maximum 1 week of post 8pm working over a 4 week period

• 2 Non Working Day’s in working week. NWD’s are moved to suit customer demand

Homeworking: Option to work from home after initial 3 month training and supervision*

We're currently looking for caring people to join our contact centre teams to support customers from our Lloyds Bank, Bank of Scotland and Halifax brands.

And beyond the satisfaction of helping people a role with us brings other rewards…

We'll give you an initial cash package of Â£20,063 comprising a full time equivalent basic salary of £19,292 and a Flex cash pot of £771.

This pot you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
• Extending the private medical cover you'll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

In addition, you will also be eligible for an annual bonus opportunity.

You'll also get the following:

• Various share schemes (including free shares)
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

We also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

Everything is geared to suit your lifestyle... and you can also be sure that we're investing in your future.

If you care about making a difference to people and you think you can do this amazingly over the phone then this could be the opportunity you're looking for...