Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit Customer Service Advisors (Part-time - 20 hours) to join their team on a permanent basis starting on the 3rd October 2022.

Please note this role will be site based initially but there could be potential for hybrid/remote working however this would be after successful training and 6-month probation period has been completed.

Hours: Mon - Sun (working 20 hours standard per week).

Hours of work will between 9.30am - 3pm (Monday to Friday), 8am - 3pm (Saturdays) and 8am -12pm (Sundays). Rotas are advised 5 weeks advance.

You will be required to work one Saturday in three and one Sunday in five (subject to business requirement).

Salary: Â£11,122 (£10.69 p/h) + performance bonuses

Duties will include:

* You will be dealing with customers who contact via telephone, email, or live chat to arrange engineer visits.

* Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.

* You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.

* Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.

* Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.

* Work closely with our customers to keep them informed and delighted with the customer service they have experienced.

About you:

* At least 1-2 year's previous customer service experience is essential

* Solid recent work history within customer service

* At least 1 year's previous customer service in a call centre is desirable but not essential

* You have a passion for delivering excellent customer service to customers.

* You are familiar with using Microsoft applications and web-based platforms.

* You are highly approachable with good interpersonal and communication skills.

* You have a positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.

* You remain motivated when working independently or as part of a team.

* You are multi-skilled and confident to offer value added products to meet our customer's requirements

* Excellent telephone manner

* Strong communication skills

Why should you apply?

You would be working for one of the best employers in the area awarded with Gold Investors in People! It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability but also feel safe with all measures put in place due to Covid19.

* Hybrid working options (role dependant)

* Competitive bonus structure

* Subsidised private healthcare

* Flu vaccinations

* Eye tests

* Bike to work scheme

* Free on-site parking

* Electric charging stations for cars

* Subsidised restaurant

* Extensive training for all employees

* Company discounts

* Discounts on several online portal (technology, travel, local attractions)

* Summer festivals and Christmas parties

* International development programmes

* Generous pension scheme

* Wellbeing programme

* 33 days of holidays

* Uniform

* Monthly paid performance bonus