We have exciting opportunities for Claims Handlers to join our market leading Casualty Claims team.

Life is full of unexpected twists and turns, but for every situation, Aviva is on hand to make things simple and keep customers protected. Joining our Claims Team you’ll have a vital role to play. Within our Claims department we are looking for people with:

• Excellent listening and communication skills

• Natural Investigating skills

• Letter-writer and a confident decision maker.

Our professionals will settle insurance claims with the maximum efficiency and minimum fuss, in an attractive environment. Our Casualty claims Department deals with both Employers/Public Liability and Motor Bodily Injury. We are continually looking at ways of enhancing the service we provide for our customers. We know that making a claim can be a stressful time, but by having a dedicated team of experienced Claims Advisors all under one roof, our customers will benefit from a seamless and efficient service.

In this role you’ll follow up the claim, including dealing with claimant's solicitors, Brokers, credit hire companies, third party insurers and negotiate settlements. Our customers are commercial and personal policyholders who need to trust us in handing all aspects of the claim.

You will talk and listen calmly to our customers, knowing just the right questions to ask to obtain relevant information to assist you in processing their claim.

You'll relish getting to the bottom of things. Only through meticulously checking facts and asking questions will you be able to weigh up information and make accurate decisions about the claim. You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising to ensure our customers get the best service possible.

With your strong work ethic and even stronger customer focus, you'll put yourself in our customer's shoes ultimately minimising the impact of the claim to them.

Are You Someone Who

• Enjoys a challenge where no two days are the same.

• Likes to deal directly with customers on the phone listening and fact finding.

• Enjoys negotiating with people and making decisions based on facts, as well as challenging the status quo.

• Is quick to adjust your work priorities to meet changing demands.

• Is collaborative with colleagues.

If you answer yes to all of these, we would love to meet you.

We are looking to recruit full time members of staff on either a 35, 37.5 or 40 hour per week contract and will consider flexible working within this. An example of flexible working could be working your contracted hours over 4 days.

What will I get for this role?

• For 40 hours - £22,500 - £26,800 depending on experience

• For 37.5 hours - £21,100 - £25,100 depending on experience

• For 35 hours - £19,700 - £23500 depending on experience

• Hybrid working model – mix of working from home and in the office

• Career Progression model

• Annual performance related bonus and pay review

• Generous defined contribution pension scheme

• Excellent range of flexible benefits to include a matching share save scheme

• Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family(some exclusions apply)

• Office based in Maxim Business Park

• Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.

Educational Requirements:

• Minimum of 5 GCSE’s at grade A to C (Grades 4 – 9 from 2017) with two of those being in Maths and English.

Essential Knowledge & Skills

• Excellent communication both written and oral together with questioning skills

• Special attention to detail

• Strong negotiation and influencing skills

• The ability to listen and reason empathetically.

• A natural curiosity to identify improvements with a positive mind set and a can do approach

• Able to deliver superb customer service

• Prepared to take ownership and take on challenges

• A strong commitment to deliver the right outcome for our customers

• No previous claims or insurance experience is required as full training will be provided.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.