Customer Service Administrator

Permanent & Contract roles available

Auckland / Wellington

At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We’re making an impact worldwide

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.

Why us?

Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

The Opportunity

The Customer Services Consultants in the Servicing & Administration team are involved with processing changes and alterations to Life insurance policies such as changes to addresses, direct debits, maturities, as well as providing special calculations for conventional policies. Consultants also provide support to the Contact Centre team to assist with customer enquires during high volume periods.

• Sound numeric and literacy skills
• PC literate
• Sound communication skills, has ability to communicate effectively by phone, letter email and face to face to internal and external customers and stakeholders
• Quick learner with ability to process work efficiently, effectively and accurately
• Demonstrated excellent customer service skills

Your Story 

You will demonstrate a successful track record of working in an environment that:

• Required you to work to set targets and goals which were monitored;
• Was changing and evolving where you were required to easily adapt;
• Was fast-paced and busy, yet still customer-focussed; and 
• Was in an administration role in a customer focussed environment

Business administration or finance qualifications would be desirable but are not essential

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture: 

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:

Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work. 

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix. 

Every day is an opportunity to grow – and we hope to offer our people a career, not just a job. 

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us 

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at ******@resolutionlife.com.au.