What you'll do

• Strategically identify clinics who may be slipping away as an active customer 

• Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference

• Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully

• Field concerns and objections in a level-headed and compassionate manner

• Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists 

• Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base 

• Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove

• Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools 

• Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies

You should have

• 1-3 years of relevant, customer facing work experience 

• Excellent written and verbal communication skills

• Ability to adapt quickly and manage many concurrent responsibilities

• A strong desire to help our customers succeed

• A positive attitude and one-for-all team mentality

• Ability to give highly engaging presentations and demos 

• Experience on tech platforms a plus

• Veterinary Industry experience strongly preferred

Benefits

• 100% remote within the USA

• Medical, Dental, and Vision Insurance  

• Automatic 401k contribution

• Employee referral program

• At home office set up 

• Bi-annual company retreats 

• Open vacation policy 

• Equity Monthly team events