To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention.

How you will do it 

• To achieve predefined performance targets
• To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion.
• To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
• To build strong relationships with ADT internal departments.
• Ensure that records and in house systems are kept up to date and accurate in a timely manner

What we look for 

Required

• Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team. 

• Sales/Target orientated
• Excellent communication and interpersonal skills.
• Ability to build strong relationships and influence others.
• Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
• Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.

Preferred 

• Experience of security industry (desirable but not essential).