Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.  

We currently have the post(s) of Customer Relationship Management Officer available.

You’ll be part of the team supporting day-to-day usage of our Customer Relationship Management (CRM) system, Microsoft Dynamics 365 CRM, as well as its continued successful rollout and future deeper integration across the National Museums Liverpool group.

The Customer Relationship Management (CRM Officer will help ensure the most effective and efficient use of CRM as a centralised tool – improving our ability to attain a superior understanding of audiences and key stakeholders, and realising our core CRM aspirations:

• Transform the visitor experience
• Achieve a single view of the customer
• Improve business and systems’ efficiency
• Improve reporting and business intelligence

 

Never will a day look the same, as you’ll work with business functions right across the organisation to identify and implement ways of working with CRM that maximises business efficiency, productivity, and income generation opportunities alongside delivering a world-class visitor and supporter experience.

You’ll need previous experience working with software systems designed for customer information management, understanding and analysing data with working knowledge of best practices across CRM. We are looking for someone who is adaptable and thrives working in a fast-paced environment, and excited at the prospect in joining us as we enter a new phase of managing and developing relationships with audiences at National Museums Liverpool.