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The role

The Boeing Company is seeking an Associate Customer Program Manager (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered.

**This is a hybrid role with an occasional requirement to be onsite at Crawley campus when necessary**

Responsibilities

• Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience.
• Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources.
• Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements.
• Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc) to ensure training readiness and manage changes.
• Execute on capacity planning process and forecast customer demand. 
• Initiate and/or participate in process improvements.
• Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Report on status of customer training programs to leadership.

Requirements

• Prior experience in cross-functional leadership and collaborative problem solving
• Strong customer focus
• Ability to think critically
• Ability to develop and maintain relationships and partnerships with senior executives, customers, stakeholders and peers
• Proficient in written and verbal communication
• Experience in a role requiring strategic planning (project/program management).
• Experience working on dynamic, fast-paced projects and customer requests
• Proficiency and experience working with Microsoft Office (Excel, Word, PowerPoint) â€‹
• Strong emotional resilience
• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations preferable