The Customer Operation Specialist is part of the Customer Success team, this person is responsible for supporting the team efforts and helping clients increase their workforce management through maintaining an updated system, providing the first line of support, and guiding customers on different processes in our product. Success in this position requires exceptional client service, detail-oriented and precise; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

You will:

Provide support to clients and their workers via email, assisting them with tier 1 questions and inquires

Support Customer Success team by creating cost estimates for clients as needed

Manage third-party system (Hubspot) for Customer Success team including creating email distribution lists, sending emails to clients, etc

Assist team with onboarding and termination of new employees as needed

Work with internal depts to maintain demo accounts for team

Create internal and external forms

Create yearly payroll calendars for clients on the company platform

Manage new user requests

Assist with new client payroll set-up and ongoing client updates

Take part in Papaya’s customer's onboarding and payroll cycles and relentlessly work to ensure their ongoing operation.

Fully understand the features and limitations of Papaya’s entire suite of products.

Complete individual client requests independently, using your judgment and problem-solving skills

Navigate internal resources and get answers to your questions, addressing issues end-to-end in a reasonable time

Maintain a customer profile in CRM

University degree and/or masters or equivalent experience

Exceptional communication and presentation skills

Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

Ability to effectively prioritize tasks and manage time, even under high- pressure situations

Fluency & excellent communication skills in English. Additional languages an advantage.

Highly detail oriented