We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

Support the daily operations of the store before opening (5AM or 5:30AM start time)

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise

Use merchandising standards to create a visually appealing, stimulating store

Create a warm and welcoming environment in our stores

Add joy to our customers' lives

Leverage our product to tell stories

Curate specific product collections for each customer you meet

Leave a lasting impression

Engage and connect with our customers on the floor

Role model Indigo’s High Performance Characteristics

Seek information regarding new products, promotions and programs

Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Take accountability to respond to customer feedback in a timely manner

Hold self and others accountable

Own self-development and provide continuous feedback to colleagues and Leadership Team

Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

Experience in specialty retail or a retail environment preferred but not required

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

Bilingualism (French/English) is required for all positions in Québec; other languages an asset