At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

This is a great time to be a part of a digital, energetic Fintech team, to help us disrupt and grow the insurance business exponentially in Europe.  If you are passionate about Fintech, digital products, making a great impact in our customers’ lives, driving results, and customer happiness then this is a great opportunity for you.

As a part of insurance team you will be the champion of insurance customer experience processes within insurance squad. You will manage end-to-end customer experience activities across European markets. You will utilise existing tools to map customer insights while continuously improving insight collection mechanisms. You will analyse each interaction points and lead ideation sessions to deliver new feature/channel improvement/communication ideas together with your squad.

This is highly visible and impactful role within group, a key element of the role is to have great communication skills and ensure close relation between various stakeholders, team members in Vodafone operating countries, Vodafone Group and other teams. Strong leadership and interpersonal skills, can do attitude, ambition to drive big outcomes are key to success in this role.

Key accountabilities and decision ownership

Core competencies, knowledge and experience

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.