We are looking for a self-motivated and customer-focused Customer Experience Consultant to join our office in East Tamaki as part of our wider Customer Excellence team.   

As part of the Processing team, you will be responsible for efficient and accurate customer outcomes through all online and phone enquiries. Primarily this will be through inbound calls and email with a progression into online portals and other digital channels.  

Previous experience within customer service for Roofing, Construction or Engineering industries will be of great benefit - but even more importantly, your Customer Service skillset will be top-notch! We can teach you the product.

 In your new role with us, can you read the list below and say That's me!

• You are familiar with a customer service environment working with a CRM who can hit the ground running - or want to learn
• Have a high level of accuracy and efficiency
• Has the ability to understand customer needs and provide the appropriate solutions. (or find the solution for them)
• You have a true passion for delivering exceptional customer service
• You have a high level of motivation, commitment, and an abundance of energy
• A positive, hardworking attitude coupled with excellent interpersonal skills
• Demonstrated time management and multitasking skills
• Team player with a good sense of humour
• Intermediate Microsoft office suite especially MS Excel applications (this is essential)

  In return for your passion and commitment we will:

• Provide you with a career path within our business
• Train and upskill you on the job
• Make sure you have a good time at work (even if it's busy)
• Offer a competitive salary within our industry
• Work from home days

 About Steel and Tube: 

As an organisation, Steel & Tube are a company that is wholeheartedly committed to our customers, our shareholders and to being a good employer. Steel & Tube places an emphasis on training and development, providing excellent working conditions as well as opportunities for the right person to grow within our nationwide organisation. 

Steel & Tube is committed to attracting, developing and retaining talented team members with different backgrounds, perspectives, and strengths.  

The more inclusive we are, the better outcomes we will create. Come and join our team!