About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions

Nurturing rich, long-standing relationships

Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities

Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service

Uncover and solve customers’ needs

Explain complicated concepts simply

Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment

Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement

Are willing to assist in a professional, friendly and efficient manner

Are available to work a flexible schedule

Are comfortable in simple sales situations

Have strong technical skills and the ability to promote digital and self-service banking options to our customers