More than 40,000 New Zealand businesses trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.
Aramex is a global leader in logistics and transportation solutions. There are currently 18 Regional Franchises and over 300 Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.
Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people. As a member of our Team, you will receive ongoing support, competitive salary, and a host of other benefits.

About the Role
We have an exciting opportunity for an enthusiastic and motivated individual, who thrives in the world of customer service, to join our rapidly expanding Auckland Team on a full-time basis. 
The Customer Experience Agent is a pivotal role in our platinum Customer Service team, responsible for providing assistance and support to all incoming customer requests. If you like a challenge, a busy and exciting atmosphere…then keep reading! 
 

Key Role Responsibilities (not limited to); 

• Undertaking general customer service duties as required;
• Facilitate the resolution of all national/key client customer enquiries and ensure that all enquiries received by either e-mail, Online Enquiry System or telephone are handled promptly and efficiently and in line with company policy time guidelines;
• Administer Online System requests from national/ key client customers and other Regional Franchisees in line with company policy and procedures;
• Keep up to date and accurate records of all incoming enquiries in line with company policy;
• Communicate with all Stakeholders politely and efficiently;
• Ensure all telephone messages left by customers are cleared promptly and efficiently;
• Record all courier complaints, courier pickup/delivery failures received into an email and escalate to the Operations Manager or to the allocated Fleet Manager in charge of courier complaint escalations;
• Handle all incoming calls in a polite, friendly manner and in line with Aramex guidelines / policies;
• Attend the monthly CED meeting as and when required;
• Adherence to all Company Policy and Procedures whilst performing all duties that are required by the role; &
• Carry out all other tasks as directed to do so by the Head of Customer Experience.

 About You

•  Customer service experience (highly beneficial) 
•  Flexible with the ability to adapt to change
•  Maintain a high standard of service and have a great attitude
•  Honest and reliable when it comes to taking ownership for your own work
• Team player
• Verbal and written communication skills