Customer Experience Advisor

Are you good at picking out the key information others miss?

Can you always see the bigger picture behind a customer complaint and act on it?

Do you get satisfaction from completing big projects and having high-level responsibility in all of the work you produce?

If this sounds like you, we have 3 Customer Experience Advisor roles in a brand new team B2B.

You will be key to ensuring that customers are satisfied with the services and minimise complaints and dissatisfaction whilst using route cause analysis to identify trends in customer complaints.

You will interact with customers provide troubleshooting solutions. You'll also assess information to determine the accuracy of customer complaints and to determine responsibility and cause for errors.

To be successful you will need:

Essential

• some complaint handling experience
• good customer service experience
• the ability to identify and assess errors and issues in the customer journey

Desirable

• experience with writing complaint responses
• experience in telecoms or a large Tech company

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

Support you to achieve your career goals

Offer income protection and life assurance

Offer a range of discounts on the product.

To find out more submit your CV.

Work hours- Monday to Friday- shifts between 8am-6pm. 40 hours per week, Working from home until further notice.

We want you to feel included, engaged, and valued. We are building a culture where inclusion is one of our priorities – not a tick box exercise. We look for passion, dedication, and forward thinkers. Your different ideas, perspectives, and backgrounds will create a dynamic work environment that is truly reflective of today's society. We welcome all here and particularly those who identify in underrepresented groups within the corporate work-sphere. 

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.