If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you've found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this transformation.

We manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near 'real-time' delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions.

Vector's vision is to 'Create a new energy future' that is clean, affordable, reliable, puts the customer at the centre and enables decarbonisation. Vector Metering is at the heart of this change.

About the role

As a Customer Delivery Representative, you will be a key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground.

Key responsibilities include the following:

• Responding and resolving customer queries
• Assigning and managing jobs as they come through in our system
• Working with technicians to ensure that the jobs are completed in a timely manner
• Using initiative to proactively investigate and resolve issues with workflows in our systems and escalating issues through the appropriate channels when required.
• Build positive relationships with our internal and external stakeholder

Who we are looking for

You will bring a positive, can do attitude and enjoy working with a great team. You will be flexible to support your team members as and when needed. Previous customer service or call centre experience is essential, along with your commitment to providing quality and courteous customer service. You are good with technology and know your way around word, excel and outlook.

What we can offer you

We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, we could be the place for you.

We offer a fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people. Our range of benefits supports our belief in flexibility, Health and Wellbeing and the importance of family. Flexibility includes where to work from, and flexible start and finish times so you can do your best work.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We were the first corporate Living Wage Accredited employer, and the first Accessibility Tick employer. We are, of course, Rainbow Tick accredited, and Vector also won three gongs at the 2019 Diversity Awards NZ, including the Supreme Award. Why wouldn't you want to work here!

If you require assistance or accessibility support from us during the application and selection process, please do get in touch with us 09-978 7792

Vector is a NZ Immigration Accredited Employer. However due to Covid-19 immigration restrictions, we can only accept applications from candidates who are either NZ/AU citizens/permanent residents, or hold a current valid work visa for employment in New Zealand.

Applications will close Monday, 11 April 2022.