Agile Working Options

Job Description Summary

Job Description

Here's a snapshot of what we’re looking for in you:

Be able to demonstrate previous strong customer service experience, Complaint Administration experience would be good, but don’t worry if you don’t have that, as long as you can show us, you’re passionate about customer service we’d be interested in finding out more about you. You’ll need to be hard-working with a great attention to detail and a fantastic outlook towards your customers.

What we’ll need from you:

(Crucial)

• Take ownership of our customer’s needs using excellent telephony skills in an efficient and effective manner.
• Actively listen to our customer’s concerns, meticulously gathering their recollection whilst seeking to improve their experience.
• Be Adaptable to change, helping to identify areas for improvement and changes that benefit both Customer and business needs.
• A strong background in multi-tasking within a contact centre environment
• Excellent Communication skills, having the ability to articulate complex and challenging decisions in a clear and simple way both written and verbally.
• Outstanding data entry skills, to ensure that all details entered onto the system are up to date and precise to allow for accurate complaint reporting to the FCA.
• Working collaboratively to create a great team and letter writing skills are pivotal in this role.
• Fantastic organisational skills
• Ability to deliver the highest standard of customer service
• A pro-active approach to personal development and learning
• PC literate including the use of Microsoft office applications

(Desirable)

• Complaint handling background
• Knowledge & experience of financial services products & sales procedures and an understanding of the complaint handling regulations applicable to LBG and the FCA, especially the Consumer Rights Act 2015.

What support will I get and how will my career grow?

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities. We can help you achieve an exciting and fulfilling placement! You'll receive a full on the job training plan to put you the right path.

Our Shifts are Monday-Friday between 08:30 to 18:00 worked on a rotational basis. We'll consider both full time and part time applicants. We recognise that to attract the best people being flexible is key and therefore we encourage applications from people who may require flexible working arrangements.

We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forward. Join us and be part of an inclusive, values-based culture passionate about making a difference.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We look forward to hearing from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.