Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

You will join the ‘Planning and Strategy’ team at an exciting time, as we continue to elevate the performance of Sky’s award-winning customer comms. We take a truly customer centric approach; fully exploiting our investment in the Adobe capability and making every customer contact count – at scale.

What you’ll do:

• Be proactive, strategic thinker and planner, with good understanding of commercial, marketing, business and digital and a translator of analytics into insights that can advise business decisions.
• Lead the optimised CCX Quarterly plans for your program area that deliver against each programme’s strategy
• Own and drive continuous improvements through identifying new data capabilities and influencing self-serve reporting tools to track KPIs and benchmarks
• Ensure best practice Data Planning, insight and data principles are applied to 1:1 customer comms – from ideation, through to delivery, reporting, and ongoing test and learn
• Provide input into optimising contact rules and contact strategies
• Be a strategic sounding board for the team and our partners – giving recommendations on all things data and a key business input in the design and development of new marketing capability

What you’ll bring:

• Expertise in customer comms or CRM strategy – particularly planning and crafting commercially-minded and optimised programmes
• Commercial awareness, with the ability to become immersed in our business, and the customer.
• Data literate, with a track record of using data-driven insight, reporting and tools to improve marketing performance
• The ability to build and maintain strong working relations with marketing and commercial partners, through a collaborative and positive attitude. You will have excellent communication skills – verbal, written and in presentations. Particularly making technical information understandable to all
• Good knowledge of data mining techniques, principles and relational databases plus experience of insight projects, working with analysts to build actionable insights
• The ability to work at pace and a resilient nature to adapt to changing business needs & know when to concede & when to push back.

Team Overview:

Customer Growth

As the Customer Growth Team our purpose is to be customer champions. To connect our route to markets with Sky’s content and products, so customers enjoy more of what they love.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.