Job description

As a Customer Care Specialist, you will deliver exceptional experiences every day for one of the fragrance industry's best-known brands! Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts, too! This opportunity is a work from home role.

About the Position:

• Service customers through answering e-mails, phone calls, and chats
• Utilize selling skills to make effective recommendations
• Assist clients with navigation of our website and selecting internet options
• Navigate UPS tracking issues and editing order issues
• Build and sustain relationships across the Care Center
• Exercise clear communication with various care center partners, leaders, and peers

Equipment (Bring Your Own Device):

• Windows 10 PC (Dual Core Processor, 4-8 GB RAM, 20 GB of free hard-drive space)
• Computer cannot be a tablet or MACDual
• One (1) stand-alone monitor: must have min. of 17" screen (We will provide a 2nd monitor for you!)
• Three (3) available USB ports & ethernet port

About the Benefits:

• $17/hour English only, or $20/hour French-bilingual
• Employee discounts
• Growth opportunities through various development programs
• SitelFit wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Required qualifications, skills and experience

About You:

• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance your career with a reliable company
• Excellent writing, grammar, and communication skills
• Are 18+ years of age
• Have a high school diploma or GED
• Can pass a criminal background check
• Have 1 -2 years of service, sales, and/or retail experience

Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position and is unable to be located in Quebec