Main Duties:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
• Communicate effectively with the passengers and staff
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
• Comply with all Health & Safety regulations.
• Use company equipment responsibly ensuring all equipment

To be successful in the role, you will need:

• Customer Service and Airport Environment experience is desirable but not essential
• Knowledge of Disability Awareness is desirable but not essential as full training is given
• Able to communicate with customers and staff at all levels
• Ability to lift passengers in accordance with manual handling guidelines.

To meet security requirements, you will need:

• To provide a detailed reference history – references from last 5 years will be checked by Airport authorities
• Pass a basic Criminal Record Check
• Right to Work in the United Kingdom
• Hold a current/valid Passport and/or UK issued Driving Licence.

What will you get in return?

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support