In the Citi Technology Infrastructure (CTI) Workforce Management team we support our business by enabling technology managers across the organization to effectively lead their resources and deliver their commitments in support of our strategy, goals and performance metrics. We are currently seeking a talented individual to drive and enhance our Workforce Management processes and initiatives while supporting other Business Management functions across the globe.

The Workforce Management Team Member will be part of the CTI Business Operations team. This person will assist with Workforce Management, Productivity & Financial Tracking, Data Analysis, Reporting, and Process Improvement. The role will collaborate with CTI leadership team members, regional and global Finance partners, and members of the wider Business Management community across CTI. To be successful in this role, you will need to have strong overall business insight, project & program management knowledge, and be self-directed and self-confident.

Responsibilities include but not limited to:

·Contribute to key business processes such as financial management, asset management, headcount & resource management, expense and recoveries management

·Help facilitate workforce management including headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real-estate forecasts, talent management and organization development, and actively manage impact of organizational changes

·Prepare and publish ad-hoc reports, metrics, presentations, and internal communications as required

·Assist with managing to plans/targets, identifying risk and providing transparency in reporting

·Provide in-depth analysis and critical thinking by defining problems, developing creative solutions and making recommendations that influence decisions of key business partners

·Constantly review documentation and suggest improvements or more efficient ways to carry out reporting & analytics activities through an innovative and proactive approach to optimizing processes

·Implement and maintain a streamlined workforce management reporting framework across CTI, including balanced scorecards and dashboards

·Manage regular or ad hoc requests in terms of liaison with functional partners, tracking and reporting progress frequently

·Help ensure information relating to Business Operations and the wider organization is kept current, applicable and available through efficient use of Intranet and SharePoint sites

·Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct or matrix managers

·Champion partnership & collaboration with team, so as to drive excellent results

Skills:

·Analytic skills including trend analysis and data quality validation methodologies; ability to package analyzed data in graphics with insightful commentary to engage senior leadership

·Strong Microsoft Office knowledge required, including Excel, PowerPoint and SharePoint

·Strong executive-level communication skills, both in writing and verbally

·Process improvement experience (Six Sigma, Lean)

·Attention to detail that will be utilized to assist in data quality control and documentation consistency

·Self-directed, motivated and managed; ability to deal with imperfect information and make decisions to work towards successful conclusions

·Demonstrated ability to work with broad range of functional teams and leadership styles

·Ability to take assignment from senior leaders and work independently to frame material and/or manage resolution

·Comfortable working in rapidly changing environment and ability to handle constant pressure, juggle multiple demands

·Self-confidence to ask insightful questions to understand and challenge ideas to make sure the business solution is solid; strong overall business acumen will help resource to be successful

Qualifications:

·5+ years of relevant experience

·Advanced Excel expertise including demonstrated capabilities with pivot tables, VLOOKUP’s, and formulas

·Experience with databases and information management

·Consistently demonstrates clear and concise written and verbal communication skills

Education:

·Bachelor’s Degree/University degree or equivalent experience (not mandatory)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

We also have a vast range of diversity networks, which demonstrates Citi’s commitment to growing a diverse workforce;

• Citi Mentor programme
• Prometheus – development initiative for female talent
• Citi Toastmaster
• Citi annual 5k
• Citi Pride
• Citi Graduate programme