About the business

Journey Beyond is a national business focused on bringing Australia’s unique and iconic experiences to life. Australian-owned, Journey Beyond has a growing national footprint, and is fast positioning itself as one of the largest experiential tourism businesses in the country.

Our aim is to take our guest beyond, to ignite their imagination and to transform amazing into breath-taking.

About the role

We are seeking a motivated and experienced Cruise Hospitality Manager to join our team at Journey Beyond Cruises, Sydney on a full-time max term basis for a period of 6 months, with possibility of extension. As Cruise Hospitality Manager, your duties will involve the supervision and management of the hospitality team and associated operational requirements, overseeing exceptional service delivery and leading the overall guest experience on-board. This position is predominantly office-based for 3 shifts per week (approx. 10am until 6pm), and entails 2 on-water weekend shifts per week (approx. 1pm - 10pm).

Key responsibilities will include, but not limited to:

Supervision and co-ordination of the hospitality/galley teams including employee lifecycle requirements (i.e. rosters);

Leading by example, delivering exceptional guest experiences and consistent service;

Ensuring high team performance and professional presentation;

General administrative tasks with high attention to detail including procedures, SOP's, reports and system setups;

EOM administrative tasks and liaising with HO Finance teams and other stakeholders as required;

Conducting site inspections for charter inquiries and other business growth opportunities;

Facilitating the delivery of corporate events and overseeing the event management experience;

Address any on-board guest complaints or issues promptly to maintain guest experience;

Adherence and implementation of operational procedures and WHS requirements ensuring compliance at all times;

Managing catering requirements;

Overseeing the stock control of consumables, including ordering and completion of stock take; and

Cash handling, ticket processing and daily reconciliations.

About You

You will be passionate and proud of delivering service above and beyond, motivated to create memorable and unique guest experiences from start to finish. You will be a natural team leader with a demonstrated positive "can-do" attitude, who sees value in facilitating a hands-on leadership style. Your high level of communication skills and extensive hospitality experience will allow you to effectively lead and coach your team, both from the office and on-water, whilst having the ability to recognize, understand and manage guest and staff expectations. You will have flexibility to work varied hours including weekdays, nights, weekends and public holidays.

Requirements

Demonstrated minimum of 2 years’ experience working in a similar role in hospitality/tourism industry;

Strong leadership skills with a great eye for detail and high standard of delivery;

Hold relevant qualification in Hospitality with a minimum attainment being Certificate III Hospitality;

Have the necessary working entitlements to work in Australia, with a minimum 6-month commitment;

Be fully vaccinated against Covid-19;

Be highly self-motivated, with great energy - A real multi-tasker!;

Demonstrate excellent personal presentation and interpersonal skills;

Exceptional communication skills with the ability to build instant rapport with both crew and guests; and

Proven experience in managing a diverse team and problem solving in a fast-paced environment, all whilst maintaining a focus on enriching the guest experience.

Benefits

This is a hands-on role, where you will be required to lead your team from the front whilst ensuring the delivery of guest experience excellence is achieved.

If this sounds like the perfect job for you, why wait? Apply now by submitting your cover letter and resume.