Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a successful Critical Environment Program Manager (CEPM), your performance objectives will include: 

Data Center Operations / Service Delivery:

Establish strong working relationships with customers.

Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter

Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.

This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.

Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.

Ensure compliance with infrastructure operations standardization 

Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.

Management of small-to-medium projects from conception to completion

Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.

Driving cost/energy efficiency projects 

Identifying single points-of-failure at regional datacenter locations 

Coordinate, plan, schedule, and supervise CE audits and compliance verifications

Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

Data Center Work Environment:

Share best practices, assists others in learning role, process, procedures; and mentors others

Promotes a culture of safety, security, and compliance in all aspect of datacenter activities

Realize the impact of change on others

Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success

Embody our culture and values

Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.

Qualifications

Required Qualifications:  

1+ years of relevant work experience in a datacenter or other critical environment with focus on mechanical or electrical maintenance/operations.

Some examples of mechanical equipment in the critical environment may include (but not be limited to): AHUs, CRAHUs, Exhaust Fans, etc. 

Some examples of electrical equipment in the critical environment may include (but not be limited to): UPSs, PDUs, Generators, Switchgear, etc.

High School Diploma or equivalent

Preferred Qualifications:

6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems

6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)

2+ years of experience with project management or relevant certification/training in project management 

Associate’s or bachelor’s degree in applicable engineering field or mechanical or electrical trades

3+ Years’ experience working on large scale projects. 

Project Management Institute (PMI) or similar certification

Experience with physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

Audiometric Screening: To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

By applying to this position, you are being considered for multiple like positions at this site.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.