Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment PM Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As the CEPM Manager (CEPMM) you will work with the CE Ops Manager (CEOM) of DC Operations and partner with peer CEPM Managers and Assisting CE Ops Managers to drive and implement consistent programs at all datacenters globally. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity and you will be expected to actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You must be able to work well under pressure and deadlines, as well be able to support some regional and international travel.

People Management:

Manages deliver success through empowerment and accountability by modeling, coaching, and caring.

Model - Live our culture; Embody our values; Practice our leadership principles.

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Help others identify growth opportunities, develop skills, and build development plans.

Leading and managing a team of CE Program Managers and their ongoing talent development

Data Center Operations / Service Delivery:

Managing and overseeing our CE Programs for the portfolio

Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels

Analyzing production operations and initiate corrective actions to ensure operational stability

Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion

Holds team accountable for compliance with service change policies. Documents and drives alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.

Drives translation of KPIs and OKRs for local teams.

Leads communication and resolution of issues. Applies deep subject matter expertise and escalates to meet SLA/OLAs with minimal disruption.

Accountable for end-to-end service compliance and quality.

Data Center Work Environment:

Empowering a culture of safety, security, and compliance in all aspect of datacenter activities

Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success

Embody our culture and values

Removes barriers to agility to enable the team to shift priorities quickly without losing productivity

Qualifications

Required Qualifications:  

High School Diploma or equivalent

2+ years of experience in a datacenter or other mission-critical service environment(e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

3+ years’ experience in leading a diverse, technical team.

Preferred Qualifications:

5+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years’ experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.

Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.

Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.

Audiometric Screening: To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

By applying to this position, you are being considered for multiple like positions at this site.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.