Benefits:

• Prestigious location
• Free on site parking
• Close to Luton airport parkway station
• Easily accessible – just off J10 of M1
• Our very own on site Clipper Cafe and restaurant
• Flexible benefits scheme
• Lifestyle and shopping benefits
• Dress down Fridays

 Responsibilities:

• Leading a team of 8 (5 Credit Controllers, 2 Cash Allocators, 1 Credit Risk Analyst) so to provide a proactive, responsive and quality driven credit service in line with predetermined SLAs
• Put relationships at the heart of Credit Services, building trust with internal and external customers and the team, and driving results through influence and cooperation
• Driving engagement levels across the CPE Credit Services Team
• Manage agreed KPIs for the Credit Services Team and complete regular 121s
• Work to attaining a first rate service level by reducing and retaining due / overdue debt at a satisfactory level along with mitigating risk for potential bad debts
• Keep queries and disputes to an acceptable level, the results of which will be a cash collection level satisfactory to the business needs
• Number of calls, Age debt levels, Un allocated Cash, Interaction and relationship with the business and the SSC.
• National account aged debt and service levels and Client visits as and when appropriate
• Managing customer relationships both internally and externally and balancing these with the sensitive commercial and credit strategy
• Effective communication both written and verbal
• Proficient use of Microsoft packages ideally advanced excel
• Passion for driving achieving results with a can do attitude
• 5 to 10 years previous Credit Manager experience with ICM qualified or equivalent or studying towards would be an advantage