A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

The Human Capital (HC) team at PwC Canada includes Human Resources, Learning & Development, and Talent Management professionals. The HC team's vision is to attract, develop, reward and manage diverse and authentic leaders, at all levels, who build strong relationships and serve our clients well. We do this by partnering with our business leaders to engage and retain our people through listening to their needs and designing innovative people solutions. Our goal is to ensure PwC remains an employer of choice and delivers a unique people experience. The Chartered Professional Accountant Centre of Excellence (‘CPA CoE’) is a subset of the Learning and Development pillar which focuses on the Canadian CPA designation requirements for our professional staff and firm.

Important points to consider

• This role requires a CPA designation and first hand experience preparing for and writing the CFE or UFE.

• Experience working in public accounting is required. 

What you’ll create and do 

Reporting to the leader of the CPA Centre of Excellence, the CPA CoE Manager is responsible for managing the delivery of the inhouse CFE training program and related support for approximately 500 CPA students who are preparing to write the Common Final Examination (CFE) each year. Teaming with a group of ten professional staff and through extensive collaboration with other HC professionals, business leaders and our external instructors, this role will support the firm’s CFE writers as they prepare to write the CFE. The key focus is on our CFE writer success.

As a trusted advisor to the business, you will collaborate with Line of Service business leaders, HC, and Resource management to ensure the execution of quality, innovative solutions that are aligned to our organization’s strategy.  Responsibilities for this management level include but are not limited to:

• Executing on the design, delivery and implementation of the national CFE in-house training program and our related support for CFE writers, including

  • providing input on the formal training program design in coordination with our external instructors

  • developing additional support materials to complement the formal training program, including presentations on additional resources and policies and study leave guidance for students

  • preparing study plans

  • scheduling and managing the practice exam marking process

  • maintaining the mock exam tracking system for candidates, mentors and markers

  • Providing individual guidance and counselling to CPA students, including those with international designations and students who were unsuccessful on the CFE.  
     

• Maintaining strong working relationships with our external instructors for both the English and French programs and our external marker leads

  • negotiating fees and managing budgets

  • providing guidance on changes to the English program in response to feedback from the students or changes to the structure of the CFE or to the competency map

  • reviewing changes to course content (cases and lectures) and providing feedback to the instructors
     

• Participating in the CPA Canada working groups set up to solicit feedback from the firms on the impact of Competency Map 2.0 on certification, including the design of the future education and examination model.  

• Updating and/or creating process and procedure documents and effectively preparing, developing and delivering change management communications and presentations

• Identifying effectiveness and efficiency opportunities, and related measurement metrics, to determine efficacy of shared services including, project management, reporting & systems support and call center practices

• Maintaining strong working relationships with the HC teams (including Human Resources, Resource Management, National and local L&D),Firm leaders and other key contacts including external CPA provincial body organization leads Preparing and monitoring annual and monthly budgets

• Preparing presentations and special reports as required

• Representing CPA CoE in various committees, including CPA provincial bodies, meetings and workstreams

• Coaching, managing and developing others  

What you’ll bring to this role

• A CPA designation and first hand experience preparing for and writing the CFE

• Knowledge of the CPA designation and the CFE

• Experience marking the CFE or being a facilitator or marker for CPA PEP modules would be an asset but not required

• Strong consulting skills – specifically, the ability to communicate effectively both orally and written and maintain collaborative relationships with staff at all level

• Strong presentation skills, including facilitating group discussions, and preparing and delivering presentations

• Proven ability to manage and prioritize multiple/complex projects and work towards tight deadlines, including last minute changes, and alignment of resources to ensure priorities are met

• Strong project management, problem solving and interpersonal skills

• A demonstrated commitment to valuing different and working alongside diverse people and perspectives 

• Strong supervisory and facilitation skills

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

• Ability to work with technology and/or learn new software

• Ability to exercise judgment and ensure appropriate involvement of stakeholders at all levels

• Ability to use logic, creativity and innovation when developing solutions to problems, taking into account of any potential client impact

• Ability to be deep in the details, knowing that those details help shape our business 

• Passion for counselling and providing guidance to CPA students