A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

The Human Capital (HC) team at PwC Canada includes Human Resources, Learning & Development, and Talent Management professionals. The HC team's vision is to attract, develop, reward and manage diverse and authentic leaders, at all levels, who build strong relationships and serve our clients well. We do this by partnering with our business leaders to engage and retain our people through listening to their needs and designing innovative people solutions. Our goal is to ensure PwC remains an employer of choice and delivers a unique people experience.

The Chartered Professional Accountant Centre of Excellence (‘CPA CoE’) is a subset of the Learning and Development pillar which focuses on the Canadian CPA designation requirements for our professional staff and firm.

What to consider before applying

• This isn’t an entirely virtual role. Candidates must be able to work from the local office as/when required. In office days may change or increase periodically based on business needs.

Purpose-led work you’ll be part of
Reporting to the leader of the CPA CoE, the CPA Program Manager is responsible for managing and driving the successful execution of the firm’s national Canadian CPA strategy.  As a trusted advisor to the business, you will collaborate with Line of Service business leaders, HC, and the Canadian CPA provincial bodies. This role will assess CPA requirements for the firm’s pre-approved programs, update policies and create and deliver training webinars/e-learns to key stakeholders. It will also focus on special projects. Responsibilities for this management level include but are not limited to:

• Focusing on the CPA practical experience requirements and performing CPA Pre-approved Program manager and leader's role and responsibilities nationally by managing all CPA students reporting practical experience which includes:

• Developing and delivering practical experience onboarding training to CPA students and CPA mentors 

• Ensuring accurate practical experience reporting in agreement with the firm’s CPA program requirements

• Reviewing and driving compliance and reporting results to the provincial bodies

• Completing month end activities including financial budgeting, reconciliation and collections, student registrations, and follow up on outstanding reporting requirements 

• Monitoring and assessing the impact of changes in CPA regulations and bylaws on firm’s policies and procedures 

• Representing PwC and negotiating practical experience processes and policy changes with the CPA provincial bodies 

• Completing Canadian CPA assessments for international designated accountants who will be completing the Canadian CPA

• Ensuring key stakeholders are informed of relevant policy and procedure updates and requirements

• Leading and executing on special projects as required

• Representing CPA CoE in various committees, including CPA provincial bodies, meetings and workstreams

• Coaching, managing and developing others 

• As new digital learning technologies tools emerge and are identified for piloting, work with sponsors and stakeholders to develop a human centered design approach for understanding capabilities required for testing, application, execution and evaluation of overall success

Experiences and skills you’ll use to solve

• A Canadian CPA designation is required

• A minimum of 2 years of manager experience in a professional services role 

• Proven ability to manage and prioritize multiple/complex projects and work towards tight deadlines, including last minute changes, and alignment of resources to ensure priorities are met

• Strong consulting skills – specifically, the ability to communicate effectively both orally and written and maintain collaborative relationships with staff at all level

• Strong presentation skills, including facilitating group discussions, and preparing and delivering presentations

• Excellent communication skills (strong oral and written skills are necessary for this role)

• Strong supervisory and facilitation skills

• Strong project management, problem solving and interpersonal skills

• A demonstrated commitment to valuing different and working alongside diverse people and perspectives 

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

• Ability to work with technology and/or learn new software

• Ability to exercise judgment and ensure appropriate involvement of stakeholders at all levels

• Ability to use logic, creativity and innovation when developing solutions to problems, taking into account of any potential client impact

• Ability to be deep in the details, knowing that those details help shape our business