We are very excited to be working exclusively with St John. We have a number of work from home COVID Advisor roles available. The person in this role will be servicing multiple inbound and outbound queues related to COVID. This is the perfect role for someone with strong customer service experience, the ability to handle stressful situations with patience and resilience and the ability to work from home.

The role:

• Servicing multiple inbound and outbound queues related to COVID.
• Work from home.
• Calls can be stressful and would require someone with patience and resilience.
• The calls can cover callers in managed isolation, self-isolation, manual outbound calls and vaccination queries. Please note this is subject to change as the COVID response changes.
• The role requires a lot of flexibility; you could be servicing multiple queues throughout the day.
• Shifts are Tuesday-Saturday 11:15am - 8pm OR Sunday - Thursday 11:15 - 8pm
• Training will be for three days 8am - 5pm.

The ideal candidate will have:

• Excellent customer service skills.
• Ability to be flexible and work across a number of different work streams
• A headset or set of good headphones.
• A stable internet connection
• A confidential work from home setup
• Worked in a call centre role within the last 3 years
• Have a smart mobile phone
• Have no planned leave for your first 2 weeks of work. Have no planned leave for more than 2 days over the next 2 months (Christmas and New year's)

If this sounds like something you would be interested in, please apply through the link.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.