SUMMARY:

Maintains efficient flow of merchandise and supports all processes to maximize the selling opportunity for the Cosmetic/beauty BOUTIQUE staff.

DUTIES & RESPONSIBILITIES:

Merchandising (Cosmetics Specific)

Pooling Returns (weekly)

Processes Returns (weekly)

DC Tote Put-Away (as required)

Event Set-Up (weekly)

Event Recovery (weekly)

Display/POP Put-Up (weekly)

Maintains/organizes cosmetics, fragrance and dermatological drawers

POG Updates (as required)

Fixtures (as required)

Pricing (as required)

Filling, Facing and Cleaning (daily)

Customer Return Morgue

Cosmetics Lock-Up Maintenance

Merchandising (Broad Base Spectrum )

Organizes backroom product

Ensures product is replenished on shelves in a timely manner

Cycle count – advises appropriate person on stock outs/shortages

Assembles and displays pre-packs

Manages exit strategy and inventory management reports

Manages customer and pre-pack Return Authorization Numbers in a timely manner

Completes all planogram adjustments and changes within provided timelines

Displays signage and talkers accordingly including flyers and corporate markdowns

Advanced skills in MMS and use of the PDT

Expert in assigned areas of product inventory, product placement, expiry dates, promotion, etc.

Maintains operating standard guidelines pertaining to image and trends in store

Ensures product displays are consumer focused and “shoppable”

Works with Front Store Manager and Cosmetic or beautyBOUTIQUE Manager to identify out of stock solutions and order replenishment opportunities

Customer Service

Clean image to the customers in accordance with uniform policy and dress code guidelines (eg. approved uniform and name badge, clean appearance, etc.)

Takes initiative to acknowledge and assist all customers in the aisles and transfer to Cosmetic Staff

Supports the business to maximize the customer’s experience

Loss Prevention

Maintains security of the goods in the backroom in accordance with loss prevention policies and procedures

Maintain security tagging on the designated products, as per Store Standards

Receiving Area

Maintains a neat and organized Cosmetic area in the backroom

Ensures proper documentation is completed with respect to the receiving and return of goods

General

Complies with all health and safety regulations

Complies with all store policies and procedures

Perform other duties as required such as Cash duties

QUALIFICATIONS

Experience

Previous merchandising or customer service experience

Effective verbal and written communication skills

Customer service oriented

Commitment to providing excellence in Customer Service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends.

Ability to work in a fragrance filled environment

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Ability to climb ladder

Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job