Do you love helping people? Are you looking for an opportunity to launch your customer service career forward?

Do you want to work for an organization that makes a difference in the community and in the lives of individual New Zealanders every day?

If this sounds like you, please apply!

Randstad are looking for a Team Leader to work in a busy call center for a well-known not-for-profit organisation.

The role

This role will require you to be responsible for an inbound customer service team, helping coach, give call feedback, handle call escalations, rostering and general day to day management of the Contact Center operations.

The organisation

You will be working for a well-known New Zealand organization with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.

Their modern and comfortable office is based in Mt Wellington, offering easy parking options.

They offer extensive opportunities for progression and development, with clear career paths throughout the organisation.

Hours and shifts

This is a full-time role (40 hours per week)

Rostered across 8am-8pm Monday-Sunday

Pay rate

The rate of pay for this role is $25 - $27 per hour + 8% holiday pay.

To apply you for this role, you must:

• Be a New Zealand citizen, resident, or have a valid open work visa;
• Be able to pass a Police Check (no criminal convictions);
• Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);
• Be able to work under high pressure or stressful situations;
• Be an excellent spoken and written communicator;
• Be technically apt, and able to pick up new technology and systems quickly and accurately; AND
• Have a strong work ethic, enjoy helping people, and be a committed team player.

If you're looking to step into a fast-paced, rewarding and flexible environment click the apply button or contact Samsara on (09) 300 7424 or samsara.cawley@randstad.co.nz for a confidential conversation.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.