Te Wānanga o Aotearoa (TWoA) is dedicated to whānau transformation through education. The Contact Centre is a pivotal wahanga within TWoA, and we are searching for two dynamic and enterprising people to cover our next peak enrolment period.

These are fixed-term, full time (37.5 hours per week with 1-hour lunch break) roles in Te Awamutu. Hours for these roles will be 9.30 am to 6 pm Monday to Friday, with some flexibility required for time-sensitive work.

About the role:

The primary purpose of the Contact Centre Representative is to:

• Attain first call resolution and persuade potential tauira to investigate options for study at TWoA
• Contact prospective tauira, follow up on stalled enrolments, early withdrawals and no shows for programmes
• Conduct customer follow-ups and call-backs promptly as required
• Co-ordinate the speedy resolution of customer issues and respond knowledgeably to questions
• Maximise the outcomes for TWoA

About you - you will have:

• Intermediate skills in Microsoft Office
• Data entry experience
• Attention to detail
• Awesome interactive abilities and be able to apply initiative, and common sense to a provide quality service to all customers
• The ability to work in and enjoy being part of a small, dynamic team
• Adaptability to change

Knowledge of Te Reo and Tikanga Māori would be an advantage. 

If you have the passion and talent and are looking to work with a supportive team focused on goals, this position may be just the role you are looking for.