Contact Center Advisor

Contact Center Advisor

Job Overview

Location
Swindon, England
Job Type
Full Time Job
Job ID
3942
Salary
£ 16,750 - £ 18,750 Per Year Salary
Date Posted
1 year ago
Recruiter
Sophy Martin
Job Views
109

Job Description

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

As a Customer Service Advisor, you’ll be assisting people across the country, handling telephone calls from customers, distributors and third parties, focusing in line with service level agreements. We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

  • Contributing to a positive and supportive team culture.
  • Promoting a positive customer/distributor perception and continuously developing relationships aligned to Capita values
  • Providing accurate information to callers
  • Maintaining the appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks
  • Working towards targets to maintain productivity quality and service standards.

What we’re looking for

  • Customer Service experience
  • Excellent soft skills & listening skill to build a rapport and create a positive customer experience whilst accurately relaying messages
  • Passionate about customer service and the need to Treat Customers Fairly
  • Able to cope and manage varying workloads and pressures
  • Excellent phone and PC skills
  • Desirable to have Contact Centre and Pension/Finance experience

What’s in it for you?

  • A competitive salary
  • 22 days’ holiday (pro rata) plus public holidays
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. Please note, you’ll need to be vetted to UK national BPSS or DBS standards, before we can offer you a position

All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Job ID: 3942

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