Kia ora, I’m Cynthia Lee, the Head of Consumer Credit at Heartland. I’m looking for a Consumer Credit Quality Assurance and Support administrator to join our awesome team in Newmarket, Auckland.

Is this your next role?
In this newly created role you’ll undertake quality assurance, bank statement analysis, CCCFA troubleshooting  and administrative and support functions for Consumer Credit.

Does this sound like you?

With great verbal and written communication skills, you have outstanding attention to detail. You’re a great problem solver and thrive in a fast-paced environment. Happy to roll your sleeves up, you’re flexible when needed and work at pace.

Your ideal experience and skills:

• Customer service
• Held administrative and support roles preferably in banking and Finance
• Understanding of the CCCFA legislation

A bit about us and what we do

Heartland is an NZX/ASX-listed financial services group with big growth plans.  Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. 

Heartland’s strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates. 

Can you see yourself here?

We’re innovative and always evolving.  We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. 

We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). 

Some of our other benefits include:  

• an excellent insurance package
• employee banking perks
• te reo Māori lessons
• yoga and mindfulness classes
• sports teams including touch, netball and football
• daily breakfast, fresh fruit and Friday night pizza and drinks   

Diversity & Inclusion

At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We’re a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick.

Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).

Keen to learn more?

For an insight into life at Heartland, check out https://youtu.be/Sti0louBCw0video, our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz. 

Please note you must be eligible to work in New Zealand.

Important privacy note: Please be vigilant as we are aware of fraudulent emails targeting job applicants that will request your personal and/or identification information. Note that our recruitment team will only ever conduct email communications with you via the domain @heartland.co.nz. If you are unsure about the legitimacy of a communication, please contact us at *******@heartland.co.nz.