What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.

What this opportunity involves:

As our Concierge ambassador you are responsible for creating “Delight” by breeding a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace. The role acts as an embedded point of contact for the  â€œGRE” team regarding Workplace activities at a Site level, and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Key duties and responsibilities:

• Single Point of Contact for issues resolution & workplace change within space
• Act as basic “counsel” regarding space needs/options as per Workplace Standards
• Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
• Monitor service providers performance to ensure contractual obligations are met and exceeded
• Liaise between vendors and users for scheduling work date for managing client's expectations
• Ensure scheduled / ad hoc maintenance work is completed with quality
• Escalate facilities issues to management team when necessary
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Sound like you? What we are looking for:

The star candidate will have a deep understanding of the Workplace and the Surrounding areas and become the single point of contact for daily Workplace needs on the office floors and a counsel to the Guests present.will be a requirement to interface with members from all levels of the organization as well as the public. You should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service.

Proven competencies supporting a team and interacting with client staff and vendors is essential. You will have a customer-oriented attitude, manage multiple and complex operational matters daily – prioritisation is key! Finally, you will demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the customer.

What you can expect from us:

AT JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Apply today, quoting job reference number REQ196892