Do you have proven experience in dealing with legal complaints and appeals? Are you looking for a challenging role? Do you have a degree in law or legal background? Do you have proven experience in QAA Quality Code?

Pay Rate - £19.32

Location - Docklands

Key Responsibilities:

• To provide advice and guidance on the complaints and appeals procedures, taking into account the QAA Quality Code.
• To organise and service complaints and appeals processes.
• Provide training and guidance on the use of new template documents to staff concerning quality assurance systems and procedures relating to both taught and research degree programmes.
• Initial scrutiny of complaints application forms; check criteria met, assess and prioritise cases, prepare background materials.
• To support the work of the Complaints and Appeals team.
• To keep up to date with relevant legislation and best practice across the sector and disseminate to students and staff as relevant.
• To attend external training provided by relevant third parties including the OIA.
• To work with Student Hub for complaints

Candidate Requirements:

To be considered for this new opportunity you must have:

• An understanding of the full extent of the operation of professional services within a UK Higher Education Institution
• Experience of using information technology such as MS Office applications, SITS, web based software and databases
• Experience of servicing formal meetings including clerking and minute writing

Candidates must be eligible to live and work in the UK.

If you are interested and passionate about being a Complaints and Appeals Support Officer and want to work for a London Based University, don't hesitate, apply today.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.