TEAM MANAGEMENT

• You will be responsible for upskilling Online Skin Experts to be the best in class and achieve retail targets.

• Online Consultations coaching 

• Set Omni channel targets/objectives

• Manage team rotas, holiday and sickness 

• Regularly deliver reporting and updating key stakeholders on team progress

• You will be expected to host Online Consultations during key retail periods 

COMMUNITY MANAGEMENT & CONTENT CREATION

• Supporting the Community team on maintaining 100% responsiveness across a number of touchpoints including social media and live chat, being completely focused on superior brand representation and customer service in all communications

• Have regular communication with Customer Care to ensure a cohesive and exemplary consumer journey

• Ensuring insights and consumer feedback are gathered and shared with wider stakeholders and brand teams 

• Host live masterclasses and events across social media and live shopping platforms to educate consumers on their skin and suitable products for them. 

• Create brand content in the form of blogs, images and videos to inspire and educate our consumers. 

BRAND & PRODUCT KNOWLEDGE 

• Responsible for researching and maintaining a strong skill base on beauty trends and product knowledge by using the company training manual, social media and attending, participating, and engaging in training and coaching provided, implementing learnings afterwards.

• Maintain awareness of competitor products and activity 

• Have excellent knowledge of skin types, needs, and skin analysis.

• Maintain a strong understanding of social media and social trends.

Maintain a clear understanding of the brands vision.

You have

• A background in skincare & excellent knowledge of skin, ingredients and how products work 

• Experience in managing a team an advantage

• Customer service experience in the beauty industry; counter, spa or salon 

• Confidence in using digital tools MS teams, Instagram, Facebook, TikTok

• Excellent verbal and written communication skills, ability to convey passion and master story telling

• Strong computer and literacy skills

• A sound understanding of data reporting 

• Excellent ability to know how and when to lead and be a team player and be able to work collaboratively

• Excellent time management with organizational and prioritization skills to manage workload and deliver KPIs in all parts of the role

• Proactive approach to all aspect of the role whilst remaining agile when a reactive approach is required

• Self-motivation, as the role involves solo work 

• Able to convey the brand/ product messaging, with sound judgement, storytelling and expertise in all communications

• Thrives in a creative and ever-changing environment 

Previous experience working as a skincare retail consultant is an advantage.

We particularly welcome applications from Black, Asian and Minority Ethnic and disabled candidates as they are currently under-represented in our organization. We are a member of the race equality campaign at Business in the Community and are committed to improving employment opportunities for people of colour across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!