Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Job description:

Non-Emergency Police Communications, it starts with you!

• Based in ÅŒtāhuhu, Auckland
• Salary: $50,633.00 (during training) $57,907.00 (upon training completion)
• 24/7 shift work
• Permanent, Full time
• Multiple start dates throughout the year with multiple positions available
   
  About the role
  Join a customer service centre with true purpose, making a difference directly to New Zealand communities. Use your customer service, communication and problem-solving skills to impact other Kiwi's lives every day.
   
  You will be the first point of contact to answer inbound enquiries from the public at their time of need.  You will be trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.
   
  While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career.  In addition to a competitive salary NZ Police are committed to the development and growth of our people, with pathways into many other customer service roles including File Management, Transcription, Information Requests as well as progression into leadership roles. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.
   
   
   
  We’re looking for people with the following qualities:

• Empathy for others
• Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach
• Ability to communicate and build rapport with people from all walks of life
• Ability to listen to what people need, analyse information and act decisively
• Integrity
• Professionalism

You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care.

What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.
 
For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf.
 
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.
 
For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf
 

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/11-2020/communicator.pdf

About us

Our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.
 

How to apply

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. We will require evidence of your vaccination status, or your medical exemption, as part of the application process in line with Police's COVID-19 Vaccination Policy.  For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you are viewing this advertisement through Seek or TradeMe please copy & paste the below link into your browser and apply direct through the NZ Police Careers site.

https://performancemanager10.successfactors.com/sf/jobreq?jobId=33801&company=nzpolice

If you have any queries about this vacancy, please email *************@police.govt.nz