Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

As our Strategic Communications Lead, you’ll be working directly with the Strategic Communications Manager to create and continuously evolve our corporate narrative and supporting communications strategy across our Customer Service Group business which supports our customer, business, and people priorities.

What you'll do:

• Developing and delivering plans that support priority programmes and initiatives in CSG
• Delivering leadership visibility plans
• Proactively managing stakeholders, understanding their needs and then building and delivering plans to support those
• Making sure all CSG communications tell a joined-up story, with a consistent look and feel and tone of voice in line with the Sky brand
• Building relationships with the key communicators in CSG and across the wider business

What you'll bring:

• 3+ years experience in a communications role at this level
• Proactive and action oriented with a proven track record of delivering multiple programmes at scale and at pace
• Ability to form trusted relationships with stakeholders
• Forward thinking and restless to shape engaging and impactful communications plans
• Ability to quickly understand complex business areas and develop communications that are fit for purpose
• Resilience and tenacity to deliver in a fast-paced environment
• Ability to write great communications that sound like Sky – no jargon, no stuffy stuff  

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.