Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

An exciting opportunity has arisen to join the recently formed Merchant Services Gateways team within Lloyds Banking Group and become an integral part in shaping the future of payments acceptance.

Job Description

Merchant Services is the single largest growth area within the strategy for Lloyds Commercial Banking. As part of our key priorities, we are developing our innovative payment gateway proposition to meet the evolving needs of merchants whether they sell their products and services online, at the high street, over the phone, in-app, or a mixture or all.

We help merchants all sizes safely accept payments from their customers, but we also support them beyond payments by integrating our gateways with strategic partners to bring them a comprehensive merchant services solution: online reservations, fraud management, accountancy packages, customer data and insights, loyalty services, website builders, QR code order-at-table… our aim is to take care of their needs with a single gateway proposition, so the merchants can focus on what matters to them.

This is a specialist commercialisation role, sitting within the payment gateways product team. Reporting into the Gateways Commercialisation Director, the successful candidate will support developing the go-to-market strategy for Lloyds Bank Cardnet payment gateway solutions across the different segments and markets.

Job Description:

• Support in the development  of the go to market strategy for the gateway products through portfolio analysis, clear segmentation opportunities & identification of strategic merchants.
• Support in the development of the growth strategy looking at commercial opportunities in new segments, as well as expanding in existing segments.
• Scan the market and analyse competitors, to identify strategic differentiating factors and unique selling points.
• Support on the development of pricing strategies for the gateway products, evaluating the efficacy of pricing on strategic goals and providing recommendations on adjustments/reorientation.
• Ongoing monitoring of the commercialisation strategy via developing progress reports, updates, dashboards, etc.
• Work closely with sales and RM teams and ensure they are aligned with the gateways strategy, product identity and storytelling guidelines.
• Provide support to sales and RM teams as required including ensuring they have specific sales toolkits available and collaborating on strategic merchant pitches.
• Coordinate with the relevant teams for scalability and growth opportunities, such as commercialisation via third parties or self-serve digital journeys.
• Conduct forensic reviews for deals not won, helping shape sales strategy.
• With the support of the gateways product owners, engage with the marketing team to drive the production of innovative sales collateral and marketing materials.
• Identify and support external marketing activities and key industry events.
• Proactive development of client case studies and revisions of digital narrative and sales collateral.
• Identify training needs and coordinate with the product owners to organise delivery.

What are we looking for:

Essential skills:

• You help create a safe and inclusive working space and encourage others to share ideas
• You think about customers first and you enjoy being part of tangible change
• You are a proactive thinker and are not afraid of challenging the status quo
• You work collaboratively at all levels and across-functions
• You base your decisions on data and research
• You are values-led and believe in finance as a force for good 

Experience:

• 5+ years in merchant services/gateway/acquiring/payments acceptance
• An up to date knowledge of Industry related technical and regulatory development
• Knowledge of relevant third party suppliers and partners for merchant services

What we offer you:

We're a diverse team of motivated colleagues from a range of backgrounds. We believe that having a diverse team helps us to deliver the best service for our clients and for the Bank. In our team we champion an inclusive culture where everyone is welcome and respected. Join us and be part of an inclusive, values-based culture focused on making a difference. In addition, we offer:

• A competitive salary
• A flex cash pot you can adjust to suit your lifestyle
• A generous pension contribution
• A variety of top-class benefits, including private health cover
• 30 days holiday plus bank holidays
   

We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.