Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“As a Commercial Manager, you’ll be critical to the success of the Base Management Commercial team. It’s the perfect role for an individual with strong commercial acumen, analytical skills, lateral thinking, and excellent stakeholder management” Joe Mariani – Head of Base Management, Commercial

What you’ll do:

• Own the commercial strategy, offer toolkit and commercial policy for selected Voice & Digital estates
• Craft the next evolution of key direct marketing programmes, owning their base commercial strategy and working with the Customer Comms Experience team to ensure that they drive revenue, reduce churn and base stability in a commercially efficient way
• Produce insightful analyses and commercial recommendations for cohorts & trends requiring commercial focus – to reduce churn/cost, increase revenue and/or drive product upgrades
• Collaborate with our Trading, Performance, Customer Service, Data, and Finance teams to maintain trading momentum and deliver our quarterly and yearly commercial targets
• Own the implementation and deployment of our toolkit offers, adopting a ‘test & learn’ approach that launches iterative initiatives at scale and in a way that works for our Technical, Commercial and Trading teams
• Recommend the most effective commercial strategies that can reduce product downgrades – engaging effectively with our Customer Marketing, Customer Experience, Trading and Advanced Business Analytics teams to design innovative commercial initiatives

What you’ll bring:

• Commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what’s important
• Be brilliant at translating customer insight into strong commercial initiatives that drive momentum and strong business performance
• Strong analytical skills and be confident using Microsoft Excel, Tableau and PowerPoint – producing packs and materials that cut through complexity and lead straight to a decision. If some of these tools are not your forte, we’ll work around that as you’ll be able to pick things up very quickly
• Excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation
• Confident at presenting your recommendations to both big and small audiences – producing presentation packs that are slick and easy to understand, and articulating their content in a way that drives effective stakeholder engagement
• Ideally, you’ll have previous experience with direct marketing campaigns and/or base management programmes

Team Overview

Customer Growth

As the Customer Growth Team our purpose is to be customer champions. To connect our route to markets with Sky’s content and products, so customers enjoy more o what they love.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.