Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The UK (small and medium business) SME market is a fast-moving, high volume segment that we address with a variety of sales channels each serving a distinctive purpose. SME in this context considers 6-250 employee companies.

The commercial and proposition team for SME is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

This role will focus on the SME segment (6 - 100 employees) and covers:

Trading plan and interventions focused on the SME segment (6-100 employees)

Deal pricing execution and commercial support for non standard deals outside the framework supported by pricing tools and DOAs

Contribute to the commercial plan for Mobility across the segment including pricing, P&L driving initiatives and consideration of market insights

You'll have the following responsibilities

General SME trading

Using insights, analysis and market expertise, own specific targets within SME trading and support creation of customer interventions (marketing, price, sales incentives, etc) as required to ensure we achieve them – providing insight on performance against specific volume and value targets.

Work with propositions, marketing, finance and sales teams to deliver the targets

Understanding customer needs, trading performance, market position, competitors, our sales channel capabilities, anticipating and mitigating threats. Keeping constant pulse on what’s happening in the market.

Contribution to the MTP process – consideration of the pricing approach, how we acquire from our competitors and retain our base? How we resign, upsell and grow share of wallet with existing customers? How we ensure that our plan delivers profitable growth?

Deal pricing and sign offs

Using scenario modelling, analytics and commercial levers, recommend deal pricing solutions outside of standard framework, supported by pricing tools CPQ etc.

Co-ordinates and evaluates opportunities and assess underlying risk, making recommendations on how to optimise and influence future pricing decisions.

Support improvements in DOA governance and pricing policy and co-ordinate deal governance boards in accordance with channel DOA framework.

Using insight, analysis and pricing trends, recommend improvements in deal pricing tools and methodologies in order to improve win rate and value retention.

Provide analysis and insight on price performance and benchmarking to aid decision making and maintain up to date pricing catalogues. 

You'll have the following skills & experience

Use data analytics: Uses complex data analysis to show underlying principles, process or systems improvements. Attention to detail is key.

Relationships: ability to build relationships across cross-functional teams and test and challenge thinking.

Commercial Acumen: Understanding of the levers that drive commercial performance and what we need to dial up and down to maximise returns. Understanding how to derive prices that will allow us to win in the market whilst maximising profit. Able to tell a story with data that demonstrates insight and underpins recommendations.

Influencing & Communication skills: Strong influencing skills in driving commercial initiatives for the sales segment working across the Enterprise functions. Verbal and PowerPoint presentation capabilities that boil complex plans and processes into the key relevant information and/or decision point for stakeholders.

Give specialised advice: Offers advice and makes recommendations based on expertise, suggesting solutions and improvements.

Be creative: Broadens skills and knowledge base, learns and explores new ideas and influences others towards new ways of thinking.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!